RETURN POLICY AND CUSTOMER SERVICE

THANK YOU FOR CHOOSING JEWELRY PAVILION!

At Jewelry Pavilion, we appreciate your business and are committed to providing excellent customer service, competitive pricing, and fast, secure shipping.
Every new watch we sell is supplied as a brand-new item, carefully inspected by our team for visible defects and proper operation before shipment, and packed with the utmost care.
We understand that buying a watch online is different from shopping in person. Our return policy provides a reasonable return window while ensuring that watches sold as new remain in brand-new, resalable condition.
Please read this policy carefully before placing your order.

1. RETURN ELIGIBILITY

Eligible purchases may be returned subject to the following conditions:
10-day return window: You must contact us to request a return within 10 calendar days of the delivery date.
New and unworn condition: The watch must be completely unworn and unused. Even brief wear may leave marks that prevent us from reselling it as new.
Original packaging: All original boxes, paperwork, tags, accessories, and included materials must be returned.
Protective films and tags: All factory-applied protective films must remain intact, and original tags must remain attached.
No alterations: Watches with adjusted, replaced, or exchanged straps or bracelets, or other modifications, may not qualify for a return.
Return authorization required: All returns must be approved by Jewelry Pavilion before shipment.
Once your return is approved, you must ship the item promptly in accordance with the return instructions we provide. Please do not ship anything back without prior authorization.
All sales become final after the applicable return period expires, except where otherwise required by law.
If you need additional time because a purchase is intended for a special occasion or gift, please contact us to discuss an extension before placing your order. Any extension must be approved in advance.

2. RESTOCKING FEES & REFUNDS

For eligible returns of items that are undamaged, unaltered, and in their original, unworn condition, the following terms apply:
10% restocking fee: A 10% restocking fee will be deducted from the purchase price.
Express shipping: If express shipping was selected, the applicable original express shipping charges will also be deducted.
Return shipping: The customer is responsible for all return shipping costs, including appropriate insurance, tracking, and delivery confirmation.
The 10% restocking fee helps cover the costs associated with the original shipment, standard shipping, package insurance, shipping materials, handling, and payment processing.
Valid reasons for requesting a return may include a change of mind, dissatisfaction with the watch's appearance, or a watch that does not suit your personal taste. All returns remain subject to the eligibility requirements and fees outlined in this policy.
Please do not wear or use the watch while deciding whether to keep it. A watch that has been worn, damaged, altered, or otherwise handled in a way that affects its original condition may no longer qualify for a standard return.
Refunds will be processed after the returned item has been received and inspected. Approved refunds will be issued to the original payment method, subject to applicable deductions and legal requirements.

3. STRAP, BRACELET & OTHER ALTERATIONS

Please do not attempt to adjust, replace, exchange, or modify a watch strap or bracelet before deciding whether to keep the watch.
Such alterations can cause scratches, tool marks, or other damage to the case, bracelet, or strap, affecting the item's value and resale condition.
Watches returned with signs of alteration, damage, or diminished condition may be ineligible for a standard return. Depending on the condition of the item and the extent of any damage, we reserve the right to decline the return or assess an additional restocking fee of up to 50%, where permitted by law.
If you have questions about bracelet sizing or fit, please contact us before making any adjustments.

4. WATCH ALIGNMENT & MANUFACTURER QUALITY CONTROL

Mechanical watches are precision instruments, but minor variations in cosmetic alignment and operation can occur, even among watches of the same model.
Depending on the model, these variations may include:
Slight differences in the alignment of hands, hour markers, chapter rings, or bezel markings.
Variations in bezel rotation, bezel action, crown feel, or winding resistance.
Differences in luminous material, dial finishing, or other cosmetic details.
Watch manufacturers establish their own quality-control standards and tolerances. Not every minor variation is considered a manufacturing defect.
Jewelry Pavilion inspects the watches we receive and checks that they are new, appear free of visible defects, and are functioning as expected before shipment. We supply watches as received from the manufacturer and do not individually modify or refinish them to correct minor cosmetic variations.
We cannot guarantee microscopic perfection or identical cosmetic alignment across every example of a particular model. However, if you believe your watch has a genuine defect or an issue beyond normal manufacturer tolerances, please contact us so we can assess the concern individually.
Where appropriate, we may refer the watch to the manufacturer or its authorized service department for further evaluation.
Nothing in this section limits any rights you may have regarding an actual defect or other matter covered by applicable law.

5. EXCHANGES & STORE CREDIT

We welcome requests for an exchange or store credit, subject to inspection of the returned item and approval by Jewelry Pavilion.
Depending on the item's condition and the circumstances, we may waive or reduce the standard restocking fee for an approved exchange or store credit.
As a courtesy to our customers, we may also offer a credit of up to 5% of the original purchase price toward a future watch purchase. This credit is discretionary and subject to our approval and applicable terms.
Please contact us before returning an item to discuss the available options.

6. LAST CHANCE WATCHES

Items specifically identified as LAST CHANCE are final-sale items and are not eligible for returns or refunds, except where required by applicable law.
Please review the product description carefully and contact us with any questions before placing your order.

7. HOW TO REQUEST A RETURN

Please call or email Jewelry Pavilion before shipping any item back.
All returns require prior authorization. Once your return is approved, we will provide instructions for shipping the item safely back to us.
The customer is responsible for arranging and paying for return shipping, including appropriate insurance, tracking, and delivery confirmation.
Please pack the watch securely and include all original packaging, documentation, accessories, and other included materials.
Upon receipt, we will inspect the returned item and notify you of the outcome before processing any applicable refund, exchange, or store credit.

THANK YOU FOR YOUR BUSINESS!

We appreciate your trust in Jewelry Pavilion and the opportunity to serve you. Our goal is to provide a positive shopping experience while ensuring that every customer understands our policies before making a purchase.