Refund policy
RETURN POLICY AND CUSTOMER SERVICE
THANK YOU FOR CHOOSING Jewelry Pavilion!
When you place an order for a new watch, you will receive a brand-new watch in the same condition as it left the factory. We offer great deals, fast and safe shipping and excellent customer service. All watches are packed with the greatest care.
When it comes to buying online, we understand you have unlimited choices. We appreciate and welcome your business.
CRITERIA TO RETURN A NEW WATCH PURCHASE
Item must be in new, unworn condition.
No return on altered or otherwise used items.
Items must be in the original box with original packaging.
Items then must be returned in timely manner, within 10 days.
Clear protective films should never be detached, tags attached.
Requests for a return must be made within 10 days of delivery date.
All sales are final after these return windows close.
All Purchases will receive a full refund minus 10% restocking fee includes bank credit cards fees, package insurance and standard shipping charges.
Plus, any express shipping if express shipping is selected.
" I didn't know about your return policy", will not be a valid reason for returning.
If more time is needed for a specific occasion, please discuss with store for extended period before placing order.
Call or email us to discuss the return. All return requests must be pre-approved.
Return shipping costs and shipment is buyer's responsibility. Must include insurance, delivery confirmation & tracking.
Please be aware that any attempt to change, replace, exchange a strap or bracelet could and would result in unintentional damage to the watch, case or strap. It would make it ineligible for return of the item. In this case we reserve the right to assess up to 50% restocking fee.
MISALIGNMENT AND QUALITY CONTROL ISSUES
There is no such thing as a perfectly made mechanical watch, especially when observed under a microscope. Manufacturers do not make the perfect aligned hour hands, marker chapter rings, bezel inserts, chrono sub dials, smooth threads, glowing bright lumen watches or dust free dials. Most of our watches have a disclaimer about alignment and QC, and what to expect, we are not responsible for alignment issues or QC. Please contact manufacturer.
We ship watches exactly as we receive them from the manufacturer. If its good for the manufacturer’s QC, it is good for us. We make sure to go through and check every watch we receive from the manufacturer. We make sure the watch is brand-new and free of any defects and in working and functioning condition, before sending it to you. Exactly as they were designed to per spec.
And PLEASE, kindly do not ask us to pick you the Best, They are all GOOD. at Great Deals and Free Shipping.
REFUNDS
When returning a watch or piece of jewelry that has no defects nor damages and is furthermore perfectly intact and for items in stock:
All purchases will receive a full refund minus 10% restocking fee if standard shipping is selected.
If express shipping is selected, 10% plus shipping fees are deducted from total.
Valid reasons are but not limited to: “Did not like it”, “Not talking to me”, “Don’t like the way it looks on me...”
Misalignment (bezel is not aligning with the markers and chapter rings, hour hands, crown is rough, soft, bezel action is not smooth, general QC)
Do not wear the watch, not even for a minute. It renders its use, and we can’t sell it as a brand-new watch any longer. It complicates the return process.
*EMAIL OR CALL THE STORE TO ARRANGE RETURNS!!*
Please make sure items are in the same original unworn condition as you received it in
(The 10% restocking fee covers our standard shipping costs to you, package insurance, shipping materials, handling time & labor, and the credit card charge back fees)
We will gladly credit/reimburse up to 5%, whenever you buy another watch in the future.
Exchanges or a store credit are always welcomed, depending on the condition of the watch you're returning it in. Restocking fees may not apply.
"LAST CHANCE WATCHES" ARE FINAL SALE ITEMS. NO RETURNS. NO REFUNDS.
Thank you for your understanding.
THANK YOU FOR CHOOSING Jewelry Pavilion!
When you place an order for a new watch, you will receive a brand-new watch in the same condition as it left the factory. We offer great deals, fast and safe shipping and excellent customer service. All watches are packed with the greatest care.
When it comes to buying online, we understand you have unlimited choices. We appreciate and welcome your business.
CRITERIA TO RETURN A NEW WATCH PURCHASE
Item must be in new, unworn condition.
No return on altered or otherwise used items.
Items must be in the original box with original packaging.
Items then must be returned in timely manner, within 10 days.
Clear protective films should never be detached, tags attached.
Requests for a return must be made within 10 days of delivery date.
All sales are final after these return windows close.
All Purchases will receive a full refund minus 10% restocking fee includes bank credit cards fees, package insurance and standard shipping charges.
Plus, any express shipping if express shipping is selected.
" I didn't know about your return policy", will not be a valid reason for returning.
If more time is needed for a specific occasion, please discuss with store for extended period before placing order.
Call or email us to discuss the return. All return requests must be pre-approved.
Return shipping costs and shipment is buyer's responsibility. Must include insurance, delivery confirmation & tracking.
Please be aware that any attempt to change, replace, exchange a strap or bracelet could and would result in unintentional damage to the watch, case or strap. It would make it ineligible for return of the item. In this case we reserve the right to assess up to 50% restocking fee.
MISALIGNMENT AND QUALITY CONTROL ISSUES
There is no such thing as a perfectly made mechanical watch, especially when observed under a microscope. Manufacturers do not make the perfect aligned hour hands, marker chapter rings, bezel inserts, chrono sub dials, smooth threads, glowing bright lumen watches or dust free dials. Most of our watches have a disclaimer about alignment and QC, and what to expect, we are not responsible for alignment issues or QC. Please contact manufacturer.
We ship watches exactly as we receive them from the manufacturer. If its good for the manufacturer’s QC, it is good for us. We make sure to go through and check every watch we receive from the manufacturer. We make sure the watch is brand-new and free of any defects and in working and functioning condition, before sending it to you. Exactly as they were designed to per spec.
And PLEASE, kindly do not ask us to pick you the Best, They are all GOOD. at Great Deals and Free Shipping.
REFUNDS
When returning a watch or piece of jewelry that has no defects nor damages and is furthermore perfectly intact and for items in stock:
All purchases will receive a full refund minus 10% restocking fee if standard shipping is selected.
If express shipping is selected, 10% plus shipping fees are deducted from total.
Valid reasons are but not limited to: “Did not like it”, “Not talking to me”, “Don’t like the way it looks on me...”
Misalignment (bezel is not aligning with the markers and chapter rings, hour hands, crown is rough, soft, bezel action is not smooth, general QC)
Do not wear the watch, not even for a minute. It renders its use, and we can’t sell it as a brand-new watch any longer. It complicates the return process.
*EMAIL OR CALL THE STORE TO ARRANGE RETURNS!!*
Please make sure items are in the same original unworn condition as you received it in
(The 10% restocking fee covers our standard shipping costs to you, package insurance, shipping materials, handling time & labor, and the credit card charge back fees)
We will gladly credit/reimburse up to 5%, whenever you buy another watch in the future.
Exchanges or a store credit are always welcomed, depending on the condition of the watch you're returning it in. Restocking fees may not apply.
"LAST CHANCE WATCHES" ARE FINAL SALE ITEMS. NO RETURNS. NO REFUNDS.
Thank you for your understanding.