Shipping policy

At Jewelry Pavilion, we are committed to making your shopping experience simple, secure, and reliable. Every order is carefully processed and prepared for shipment to ensure your timepiece arrives safely and in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Within the USA

We offer shipping across the United States. Available shipping methods and estimated delivery times will be displayed during checkout based on your delivery address and order.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. You can use the tracking number to monitor your package until delivery.

Delivery Delays

Estimated delivery times are provided by the shipping carrier and may vary due to weather, holidays, carrier delays, or other circumstances outside our control. Jewelry Pavilion cannot guarantee a specific delivery date.

Incorrect or Incomplete Address

Please make sure your shipping information is accurate before completing your order. If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us. Additional shipping charges may apply for reshipment.

Damaged Packages

Please inspect your package upon delivery. If your order arrives damaged, contact us as soon as possible with your order number and clear photos of the packaging and product so our team can assist you.

Questions About Your Order

If you have questions about shipping, tracking, or your order status, please contact our customer support team. We are happy to assist you.